Privacy Policy

Andisa Nkosiyazi Mncunzwa, operating EDMARK Products SA, is responsible for personal information handled by this store. Contact details are below.

Information you provide

Order enquiries may include your name, phone number, email, purchased products, delivery address and correspondence. We use these details to respond, quote, arrange payment and delivery, manage returns and keep necessary transaction records. Please provide accurate details and tell us if they change. Without the required recipient and address details we cannot arrange delivery. Do not include unnecessary identity documents or health information in an order request.

What the website does today

Your basket's product selections and quantities are saved in your browser's local storage. Delivery fields are used to prepare a summary and are not automatically sent to us or saved by this form. The summary is copied to your clipboard when you choose that action. We receive it only when you send it to us. You can clear basket storage through your browser's site-data settings.

Sharing for fulfilment

When you place an order, we share necessary recipient contact details, the delivery address and ordered items with Edmark Durban and the courier to fulfil and track delivery. Relevant information may also be handled by email, WhatsApp, banking or payment providers when you use those services. We do not sell customer information. We do not use an order enquiry as automatic consent to unrelated marketing.

Payments, hosting and fonts

Online payment is currently inactive. When payment processing is connected, the policy will be updated to explain it. The website uses hosting services and loads fonts from Google; those services may receive technical information such as an IP address and browser details. Providers may process data outside South Africa; applicable safeguards are required for international transfers. This store's current pages do not include advertising trackers.

Retention and protection

We keep information only for the purposes described and any required legal recordkeeping, then delete or securely dispose of it when no longer needed. We take reasonable measures to restrict access and protect records. No online service can promise absolute security.

Your requests and complaints

You can ask what personal information we hold, request access or correction, request deletion where permitted, or object to applicable processing. Some records may need to be retained for legal obligations. Contact us below; we may need to verify your identity before responding. You may also complain to South Africa's Information Regulator.

Updates

We update this notice when the store's data practices change, including when online checkout is enabled. The date below identifies this version.