Returns and Refunds

Contact our store for every return, exchange or refund request. We coordinate with Edmark Durban where needed, but remain your point of contact as the seller.

Requesting a return

Email or WhatsApp us with your name, order reference or proof of purchase, the product and your reason for returning it. Photos of damage, the label and packaging help us resolve delivery issues. Keep the product and packaging where practical. We will explain the return address and collection arrangements; please contact us before sending a parcel. This process does not remove any statutory right.

Damaged, incorrect or missing items

Please tell us as soon as you notice an issue so we can investigate with the dispatch office and courier. Prompt reporting helps us resolve it, but is not a deadline that removes your legal rights. Do not consume a product that appears damaged, contaminated or unsafe. We will arrange the appropriate correction and cover return costs for goods we supplied incorrectly or that qualify as defective.

Defective or unsafe goods

Where the Consumer Protection Act applies, qualifying defective, failed or unsafe goods may be returned within six months of delivery, at our risk and expense. You may choose a repair, replacement or refund as provided by the Act. Opened packaging does not automatically remove these rights. Damage caused by misuse or improper storage is assessed separately.

Change of mind and online cancellations

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel without reason within seven days of receiving goods. Only the direct return cost may be charged, and the payment must be refunded within 30 days of cancellation. Statutory exceptions include certain everyday food and beverage deliveries and goods that cannot by their nature be returned or expire rapidly. We assess the applicable right for the particular purchase rather than treating all products alike.

For a voluntary change-of-mind request outside an applicable legal right, contact us before returning anything. Acceptance and any costs must be agreed in writing. No blanket 90-day return guarantee is offered by this store.

Refunds

We will confirm the refund amount, reason and processing arrangements in writing. Refunds normally go back through the original payment method; an alternative will be agreed with you if necessary. Bank processing can affect when money appears. We do not require you to wait for reimbursement from Edmark before we honour an applicable refund obligation, and we do not replace a legally due refund with store credit without your agreement.

Questions or disputes

Contact the seller below first. If unresolved, you may approach the relevant consumer protection authority, including the National Consumer Commission. These terms do not limit statutory remedies.